Innkeeper
Support and model the vision, mission and values of New Song. Oversee cabin care, occupancy, and housekeeping coordination to create an outstanding guest experience.
Key Responsibilities
Manage reservations and ensure smooth check-in/check-out.
Address guest needs, feedback, and concerns promptly.
Provide personalized recommendations and thoughtful guest touches.
Coordinate housekeeping and maintenance to keep cabins and commons areas guest-ready
Maintain records, reviews, inventory, and supply orders
Ensure health, safety, and regulatory compliance.
Plan, prepare, and serve breakfasts and assist with meals for events as directed
Qualifications
Hospitality or customer service experience, or strong willingness to learn.
Passion for hosting and excellent guest service.
Calm, diplomatic demeanor in a guest-focused environment.
Respectful of retreat guest privacy.
Excellent interpersonal, collaborative, and communication skills.
Strong time-management skills and flexibility to prioritize competing deadlines.
Strong organizational and problem-solving skills.
Works well independently and as part of a small team.
Trusted to handle confidential and sensitive information.
Experience with meal planning and food preparation.
Basic computer skills (email, social media, documents, spreadsheets, databases); willing to learn.
Able to use cell phones for email and instant messaging (alternatives may be available).
Time Commitment
Shifts typically scheduled around guest check-outs and check-ins Monday-Friday.
On-call including mornings, nights, weekends, holidays, and for occasional special events or projects may be required.
Work Environment & Physical Requirements
Physically active indoor/outdoor work involving lifting, bending, kneeling, standing, climbing, and walking on uneven terrain in all weather conditions.
Wooded resort setting; exposure to insects, wildlife, and cleaning/pest products (preferably, enviro friendly).
Accommodations / Compensation
Compensation discussed during the interview.
Lodging, laundry, and occasional meals provided.
Certificate of Volunteer Service Recognition for VS workers.
Behaviors that Define our Culture
Responsible. Takes ownership. Does not blame others
Attention to Detail. Documentation, fit & finish, neat work.
On time. Dependable with time commitments and deadlines.
Motivation. Enjoys his job and is self motivated.
Professional. Representation of the ministry and those we serve
Initiative. See work that needs done without being told.
Respect. Respects leadership, guests, teammates, and others. Does not talk down to or about others.
Humility. Teachable. Values others ideas and contributions
Team player. Cooperates with rules, policy, procedures with a good spirit.
Organized. Cleans up after himself. Keeps work area clean and orderly
